Refund and Returns Policy

1. General Overview

At ourhubs, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑eligible Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Items marked as “Final Sale” on the product page.

3. Return Process

3.1. Initiating a Return

To start a return, please contact us at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and follow the same return conditions.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the 30‑day window.
• Return the item in its original condition and packaging.

7. Legal Disclaimers

Our Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; changes will be posted on this page and become effective immediately upon publication.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: OurHubs Store, 123 Main Street, Anytown, USA